10 CRE Terms Every Residential Agent Must Know

Your Essential Guide to Commercial Real Estate Terminology

By Khai Tran | khaitranofficial.com

Why This Guide Matters

Commercial real estate represents a massive opportunity for residential agents. But the terminology can feel like a foreign language. This guide breaks down the 10 most important terms you'll encounter, giving you the confidence to handle CRE conversations and recognize opportunities.

How to Use This Guide: Read through each term, review the examples, and reference the quick chart at the end. Keep this handy for client meetings and deal reviews.

The 10 Essential CRE Terms

1. CAM (Common Area Maintenance)

Definition: Fees charged to tenants to cover the costs of maintaining shared spaces in a commercial property, such as parking lots, lobbies, hallways, landscaping, and common utilities.

Real-World Example:

A tenant leases 2,000 sq ft in a 10,000 sq ft office building. The annual CAM charges are $20,000 total. The tenant pays 20% (their proportion of the building) = $4,000/year or $333/month on top of base rent.

When to Use It: When discussing lease agreements or explaining additional costs beyond base rent to commercial clients.

Common Mistake to Avoid:

Forgetting to include CAM charges when calculating a tenant's total monthly expense. Always ask: "Is this rent plus CAM, or is CAM included?"

2. NNN Lease (Triple Net)

Definition: A lease structure where the tenant pays all three "nets": property taxes, insurance, and maintenance (including CAM). The landlord receives "net" rent with minimal expenses.

Real-World Example:

A retail tenant signs a NNN lease at $25/sq ft for 5,000 sq ft ($125,000 base rent/year). They also pay their share of property taxes ($15,000), insurance ($5,000), and maintenance ($10,000). Total: $155,000/year.

When to Use It: Common in retail and single-tenant commercial properties. Critical for landlords seeking predictable income.

Common Mistake to Avoid:

Confusing NNN with gross leases. In NNN, tenants pay nearly everything. In gross leases, the landlord covers most expenses.

3. Cap Rate (Capitalization Rate)

Definition: The rate of return on a real estate investment based on the income the property generates. Formula: Cap Rate = Net Operating Income (NOI) / Property Value

Real-World Example:

A property generates $100,000 in NOI per year. It's valued at $1,250,000. Cap Rate = $100,000 / $1,250,000 = 8%. This means the property returns 8% annually before financing.

When to Use It: Evaluating investment properties, comparing deals, or determining property value based on income.

Common Mistake to Avoid:

Using gross income instead of NOI. Cap rate must be calculated with NOI (income after expenses but before debt service).

4. NOI (Net Operating Income)

Definition: The annual income a property generates after operating expenses but before debt service (mortgage payments) and taxes. Formula: NOI = Gross Income - Operating Expenses

Real-World Example:

A building generates $500,000 in rental income (gross). Operating expenses (management, maintenance, insurance, property taxes, utilities) total $200,000. NOI = $500,000 - $200,000 = $300,000.

When to Use It: Underwriting deals, calculating cap rates, determining cash flow before financing.

Common Mistake to Avoid:

Including mortgage payments in NOI. Debt service is NOT part of operating expenses.

5. LOI (Letter of Intent)

Definition: A non-binding document that outlines the basic terms of a proposed lease or purchase before a formal contract is drafted. Sets the framework for negotiations.

Real-World Example:

A buyer submits an LOI offering $2M for a property, with 30 days of due diligence, a $50K earnest deposit, and closing in 60 days. The seller reviews and counters at $2.1M. They negotiate until both agree on terms, then draft a PSA.

When to Use It: Early stages of a transaction to establish mutual interest and key deal points before spending money on legal contracts.

Common Mistake to Avoid:

Treating an LOI as a binding contract. While some provisions (like exclusivity) may be binding, most terms are not enforceable until the PSA is signed.

6. Gross Lease

Definition: A lease structure where the landlord pays most or all operating expenses (taxes, insurance, maintenance), and the tenant pays a single "gross" rent amount.

Real-World Example:

An office tenant signs a gross lease at $30/sq ft for 3,000 sq ft. They pay $90,000/year ($7,500/month) all-in. The landlord handles property taxes, insurance, and common area maintenance from that rent.

When to Use It: Common in office buildings and multi-tenant properties where the landlord wants simplicity and control over expenses.

Common Mistake to Avoid:

Assuming "gross" means the tenant has zero additional costs. Some gross leases have expense stops or escalation clauses for increases beyond a base year.

7. TI (Tenant Improvements)

Definition: Customizations made to a commercial space to suit a tenant's specific needs (e.g., walls, flooring, fixtures). Often negotiated as a TI allowance (dollar amount per sq ft) provided by the landlord.

Real-World Example:

A medical office tenant needs exam rooms and specialized lighting. The landlord offers a $40/sq ft TI allowance on a 2,500 sq ft space = $100,000. The tenant's buildout costs $120,000, so they cover the $20,000 overage.

When to Use It: Lease negotiations, especially for new tenants moving into raw or shell space.

Common Mistake to Avoid:

Not clarifying who manages the construction and what happens to unused TI funds. Get it in writing.

8. PSA (Purchase and Sale Agreement)

Definition: The legally binding contract between buyer and seller outlining the terms of a property sale, including price, contingencies, due diligence periods, and closing date.

Real-World Example:

After negotiating via LOI, the buyer and seller sign a PSA for a $3M office building. The PSA includes a 45-day inspection period, $100K earnest money (non-refundable after due diligence), and a 90-day close.

When to Use It: After the LOI stage, when both parties are committed and ready to formalize the transaction with legal enforceability.

Common Mistake to Avoid:

Skipping attorney review. CRE PSAs are complex and should always be vetted by real estate counsel.

9. Absorption Rate

Definition: The rate at which available commercial space in a specific market is leased or sold over a given period. Indicates market strength and demand.

Real-World Example:

A submarket has 500,000 sq ft of available office space. Over 6 months, 100,000 sq ft is leased. Absorption rate = 100,000 sq ft / 6 months = 16,667 sq ft/month. At this rate, it would take 30 months to absorb all available space.

When to Use It: Market analysis, advising investors on timing, understanding supply vs demand dynamics.

Common Mistake to Avoid:

Ignoring new construction in the pipeline. Absorption rate considers current inventory, but new supply can change the market quickly.

10. 1031 Exchange

Definition: A tax-deferred strategy (IRS Section 1031) allowing investors to sell a property and reinvest the proceeds into a "like-kind" property, deferring capital gains taxes.

Real-World Example:

An investor sells a retail property for $1.5M with a $500K gain. Instead of paying capital gains tax (~$100K+), they use a 1031 exchange to purchase a $1.8M apartment building within 180 days, deferring all taxes.

When to Use It: Advising clients on tax strategies, helping investors scale portfolios, or structuring exit plans.

Common Mistake to Avoid:

Missing the strict timelines: 45 days to identify replacement property, 180 days to close. Also, primary residences don't qualify (must be investment property).

Quick Reference Chart

Term What It Means (Quick Version)
CAM Shared expense fees for common areas
NNN Lease Tenant pays taxes, insurance, maintenance
Cap Rate Annual return % based on NOI / Value
NOI Income after expenses, before debt
LOI Non-binding proposal to start negotiations
Gross Lease Landlord covers most expenses, tenant pays flat rent
TI Buildout costs for tenant's custom needs
PSA Legally binding purchase contract
Absorption Rate Speed at which market space is leased/sold
1031 Exchange Tax-deferral strategy for investment properties

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